Support On Demand

SOD brings together end-users that need advanced remote diagnostics and programming with qualified independent service providers.

Whether you’re performing difficult diagnosis or programming a control module, getting it done should be easy.

Sign Up Now

Are you a current iSCAN customer? Place your request for Support On Demand below.

Request SOD Session

First of Its Kind

Support On Demand (SOD) is an open platform for remote diagnostics and control module programming.

SOD brings together qualified independent service providers with automotive repair shops (end-users) that need advanced remote diagnostics and programming.

The patent-pending technology allows faster and more complete OE functionality across most major vehicle makes. The only hardware needed at the vehicle is an iSCAN diagnostic device with a stable internet connection and suitable programming vehicle power supply (charger).

iSCAN Device User

All you need is any iSCAN device, a stable internet connection and a vehicle power supply or battery charger suitable for vehicle programming.

Request Diagnostic or Programming Support

Contact iSCAN or open the SOD app (in development) and request the specific event or service needed. A provider will be connected with your shop.

SOD Provider Connects

SOD provider connects and uses remote factory diagnostics and performs a complete OE vehicle pre-scan.

Confirm Your Request With Provider

Confirm and approve your request with the SOD provider.

Sit Back & Relax

Your SOD provider takes it from here, working remotely through your iSCAN device using licensed OE software to perform the requested procedure. Once complete, an OE post-scan is performed to confirm everything worked as expected and vehicle control is handed back over to your shop.

Upfront Pricing

Before you confirm an SOD service, see the upfront price. You don’t have to guess and you can compare costs and SOD provider reviews to find the right provider, every time.

And best of all, no subscription or contract fees.

How pricing works

Perfect For Your Shop

When you request an SOD service, iSCAN or the SOD app automatically locates available providers for the specific vehicle and procedure your shop needs performed.

Keeping your customer in your shop, and out of your competitor’s.

How To Request an SOD Service

SOD Providers

Meet your SOD providers. They are technicians just like you. Specialists, mobile diagnostic technicians and vehicle make experts.

Learn More

Peace of Mind

Your success is a top priority. Qualified SOD providers and app features that let you confirm your service was performed correctly and without fault.

Request a Demo

Supported Coverage

BMW / MINI

  • ICOM Type A compatibility covers all OBD enabled communication & BMW 20Pin
  • ISTA+ Web Application, ISTA D Diagnosis Application provides full vehicle diagnostics starting with E36/Z3 Platform, ISTA P Online allows controls module reprogramming for new control modules.
  • MOST based programming not supported  [Coverage Supported Natively via iSCAN*]
  • Advance Diagnostic Provider Available

MERCEDES-BENZ / SPRINTER / SMART

  • C4 & C6 compatibility supports coverage of all engine, chassis and body systems.
  • Xentry and DAS provide full diagnostic support including reprogramming, configuration, initialization, fault diagnosis and guided diagnostic tests.
  • Configuration via SCN Coding and/or CVN coding is covered.
  • DoIP network not supported (In Development*)
  • Advance Diagnostic & Programming Provider Available

PORSCHE

  • PIWIS II Integrated Workshop Information System compatibility
  • Coverage includes DTC displays & clear, data list, snapshot, guided fault finding, service information, vehicle system specific function tests, program, reprogram, initialize modules, code keys, control module coding.
  • Coverage for most OBDII Porsche North America vehicles up to 2017
  • Advance Diagnostic & Programming Provider Available

VW / AUDI

  • VAS 5054A compatibility
  • VW, Audi, Bentley, Lamborghini
  • OBDII supports Diagnostic, DTC Code retrieval, Vehicle Self Diagnosis, guided fault finding, guided functions, coding functions.
  • ODIS compatibility for Windows 7 installations.
  • Advance Diagnostic Provider Available
  • Programming Coverage in Final Testing (Coming Soon*)

JAGUAR / LAND ROVER

  • Jaguar Land Rover SDD (Symptom Driven Diagnostic) compatibility for OBDII vehicles
  • SDD supports Jaguar and Land Rover vehicles built from 1995 MY onward.
  • Subscription supports DTC Code retrieval, Vehicle Self Diagnosis, guided fault finding, guided functions, coding, service functions and module programming
  • Advance Diagnostic & Programming Provider Available

TOYOTA

  • Techstream coverage with active TIS Professional Diagnostic supports DLC3/J1962 based diagnostic functions on 1996 and later Toyota, Scion, and Lexus vehicles marketed in North America.
  • Coverage includes DTC code retrieval, data logging, bi-directional tests, network test, module programming, body controls, chassis tools, electrical tools, powertrain tools.
  • Advance Diagnostic Provider Available
  • Coverage Supported Natively via J2534*

GENERAL MOTORS

  • GDS2 Global Diagnostic System compatibility with MDI Multiple Diagnostic Interface for future vehicles starting with Global A vehicles communicate vehicle’s ECU with CAN bus.
  • Model year coverage reprogramming for 1996- up vehicles.
  • Coverage includes DTC code retrieval, data logging, bi-directional tests, network test, body controls, chassis tools, electrical tools, powertrain tools.
  • Advance Diagnostic Provider Available
  • Coverage Supported Natively via J2534*

FORD

  • FJDS (Ford Module Programming) J2534 compatibility
  • Coverage includes Self Test (DTC code retrieval), data logger, network test, module programming, chassis Systems, Electrical Systems, Powertrain Systems, Signal Generator Monitor (SGM).
  • Vehicle Diagnostics (2018-Present) , Module Programming (1996 ~ Present)
  • Advance Diagnostic Provider Available
  • Coverage Supported Natively via J2534*

VOLVO

  • VIDA for D2 and GGD protocol-based vehicles
  • VIDA coverage includes , DTC Code retrieval, Vehicle Self Diagnosis, guided fault finding, guided functions, coding and service functions.Model year coverage for OBDII vehicles w/ J2534-2.
  • Support XC90 up to 2016
  • Advance Diagnostic Provider Available
  • Coverage Supported Natively via J2534*